Returns & Refunds
Because all our printed products are custom manufactured for each customer and have no resale value, no returns are accepted except under the conditions stated below.
Defective products or products misprinted due to printer’s error will be re-manufactured and shipped regular delivery at our expense.
Misprinted products due to customer error are not returnable. This includes all work printed after customer has approved the final online soft proof and given the “OK to print”. This policy holds true even in cases where we have made errors in processing the customer’s files. Mistakes can happen during pre-press. It is the customer’s responsibility to identify all issues not related to print reproduction including but not limited to copy editing, design, formatting, and file preparation.
You have 48 hours to notify us in writing or by phone, if your product is defective or misprinted. If we receive no such notification, it is understood the job has been accepted and that we have satisfied all terms, conditions, and specifications of the order.